Archive of Brand and Business

My career Venn

on June 29th, 2014 in Brand and Business, My Work and Articles by | Comments Off

Friends and colleagues often ask about the work I do, and how they can help me find what I am looking for. Never one to miss an opportunity to draw a diagram, I created this handy Venn. The green zone is my ideal – a strategic branding role in a…

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Purpose drivers

on February 14th, 2014 in Brand and Business, My Work and Articles, Sustainability and Social Value by | Comments Off

It seems everyone is talking about purpose these days. Imperative has a new take on what purpose means in your career — it’s not the cause you work for, but how you work. Curious to see what surprises it might reveal, I took Imperative’s purpose driver quiz. My results:  …

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Explainers

on December 13th, 2013 in Brand and Business, Communication, Serendipity by | Comments Off

This weekend a friend was in town, and visitors are great prompts to do all the local things we don’t get around to — in this case, the new Exploratorium! Something that caught my eye is their name for exhibit guides: Explainers. It’s a miniscule detail compared to the immensity…

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Connect the dots

on September 3rd, 2013 in Brand and Business, My Work and Articles by | Comments Off

In my continuing journey to define my unique selling proposition, here is another personal infographic. This one describes the kind of thinking that makes me happiest: The challenge of taking a disconnected or even seemingly impossible set of conditions and making sense of it. It starts with making sure all…

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Five-finger discount

on August 14th, 2013 in Brand and Business by | Comments Off

Cognac is crazy popular in my neighborhood judging by how quickly the shelves are cleared out during a sale. And to keep those shelves from emptying themselves, cognac is always locked up. What’s a brand to do when it becomes known for being shoplifted? If you’re Hennessey, you create a…

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The opposite of inspiration

on July 19th, 2013 in Brand and Business by | Comments Off

A client’s main office has a thoroughly depressing interior despite the building’s landmark architecture. The drabness is made all the more noticeable in contrast to their recent brand refresh, which uses great colors and smart messaging. Every time I visit I think about what a disconnect this is — the…

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Lunch at Hattery

on June 6th, 2013 in Brand and Business, Sustainability and Social Value by | Comments Off

Arguably, the greatest contribution tech companies have made to the workplace is lunch. Hattery takes it even farther – not only hiring a chef to feed their staff, but making it a centerpiece of their cultural strategy. They put their accomplished chef, Tina Dang, out front and center. She and…

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A sign-off screen that brings customers back

on April 12th, 2013 in Brand and Business, Communication by | Comments Off

It’s supremely frustrating to see customers walk away without knowing why. Because if you don’t know why, you can’t fix it. After signing out of TurboTax last night, I received the message shown. It’s friendly and smartly user-centric, no doubt the result of research into why people abandon the software….

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Small Giants

on March 15th, 2013 in Brand and Business, Sustainability and Social Value by | 2 Comments

The book Small Giants resonated with me in a way few business books ever have. Author Bo Burlingham defines small giants as “companies that choose to be great instead of big”, an idea near and dear to my heart. As a young designer in Chicago, my employers and clients were…

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Packaging for Dummies

on February 19th, 2013 in Brand and Business, Communication, Serendipity by | Comments Off

I laughed when I saw this. Part of me wants to be offended by packaging that assumes our incompetence, but considering how many times I’ve overlooked or mangled a resealable strip I have to admit it’s spot-on.

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