This weekend a friend was in town, and visitors are great prompts to do all the local things we don’t get around to — in this case, the new Exploratorium! Something that caught my eye is their name for exhibit guides: Explainers. It’s a miniscule detail compared to the immensity…Read more
Inside my head there is a perpetual motion machine I affectionately refer to as my hamster wheel.It’s rare to find me at a loss for words or with nothing to contribute to a conversation, especially when it comes to topics I am passionate about. Read on to get a feel for my thoughts on branding, design, sustainability, and other things that inspire me.
Arguably, the greatest contribution tech companies have made to the workplace is lunch. Hattery takes it even farther – not only hiring a chef to feed their staff, but making it a centerpiece of their cultural strategy. They put their accomplished chef, Tina Dang, out front and center. She and…Read more
In the Hung Liu retrospective Summoning Ghosts at OMCA, her emotional, insightful paintings hold unmistakable power. But it was a room of tiny, impressionistic landscapes that riveted me. The room info reads: “In Maoist China, art was required to support revolutionary ideology and ‘serve the people, heart and soul.’ When…Read more
It’s supremely frustrating to see customers walk away without knowing why. Because if you don’t know why, you can’t fix it. After signing out of TurboTax last night, I received the message shown. It’s friendly and smartly user-centric, no doubt the result of research into why people abandon the software….Read more
The book Small Giants resonated with me in a way few business books ever have. Author Bo Burlingham defines small giants as “companies that choose to be great instead of big”, an idea near and dear to my heart. As a young designer in Chicago, my employers and clients were…Read more